Delete your Lanturne account
This page explains how to have your Lanturne account, and all data held about the person you monitor, permanently deleted. Lanturne is published by Technium Foundry LLC.
How to request deletion
Email support@lanturne.com from the email address you use to sign in to Lanturne, with the word DELETE in the subject line.
Sending from your own sign-in address is how we confirm the request is really yours. If you cannot use that address, say so and we will verify another way rather than refuse.
We act on the request within 30 days and do not charge for it. You will receive confirmation once it is done.
What is deleted
| Your account | Email address, sign-in credentials, and the record that you were a customer |
| The monitored person’s profile | Display name, time zone, check-in time and settings |
| Every event | All check-ins, SOS records, falls, watch battery and connection history |
| All locations | Positions recorded on an SOS or a fall, and the last known position |
| Alerts and their delivery history | Every alert raised and every notification sent |
| Device registrations | The paired watch and the notification tokens for your phone |
| Support messages | Anything you have written to us through the app |
What is kept, and for how long
Backups. Deleted data can persist in routine backups until those are overwritten on their normal cycle, within 35 days. It is not restored to the live service and is not used for anything.
Payment records. Lanturne subscriptions are purchased through Google Play and we never see or hold your card details. Google keeps its own transaction records under its policies, and deleting your Lanturne account does not delete those or cancel your subscription.
Cancel your subscription separately
Deleting your account does not stop billing, because we do not process the payment. Cancel at play.google.com/store/account/subscriptions or in the Subscriptions section of the Play Store app. Do this before deleting your account, since cancelling afterwards is harder without the app installed.
Deleting only some of your data
We do not currently offer partial deletion — a request removes the account and everything with it. If you want something specific removed instead, email us and we will tell you honestly whether it can be done separately.
If someone else set Lanturne up for you
If you are the person being monitored rather than the account holder, you can ask us to stop at any time by emailing support@lanturne.com, and we will act on it. You do not need the account holder’s permission to make that request.